Privacy policy

1. Who is responsible for your information?

GENETRIX SYSTEMS LTD is the data controller for personal information processed through this website. You can contact the company about privacy matters at genetrix.systems.office@gmail.com or by post at Sofia City, Hipodruma Residential Complex, bl. 105, ent. A, fl. 2, ap. 5.

This notice applies to visitors to the website and people who contact the company through the contact details or any enquiry feature made available here. It should be read together with any separate privacy notice provided when a contract or other business relationship is established.

2. Information this website may involve

Depending on how you interact with the site and how it is hosted, the following categories may be processed:

• Enquiry information: name, business, role, email address, telephone number and the text of a message you choose to send.
• Correspondence: follow-up messages and information needed to understand or respond to an enquiry.
• Technical and usage information: IP address, browser and device details, requested page or resource, referring page, date and time, and security or error-log entries generated by the hosting and delivery services.
• Preference information: cookie or similar technology choices, but only if such controls or technologies are actually enabled.

Please do not include sensitive personal information, passwords, access credentials, detailed security configurations or confidential project material in a general website enquiry. This public website is not a secure project-submission portal.

3. Why we use information and the legal grounds

• To respond to a request or take steps before a contract: we use contact details and enquiry content for actions requested by you. Where applicable, the legal ground is taking steps at your request before entering into a contract; for business contacts, the ground may instead be our legitimate interests in responding to business enquiries.
• To operate, maintain and secure the website: technical logs may be used to deliver pages, diagnose errors, prevent abuse and protect systems. The applicable ground is generally legitimate interests in operating a secure business website, balanced against individuals’ rights.
• To meet legal duties or establish and defend legal claims: information may be retained or disclosed where required by law or necessary for a legal claim.
• For optional analytics, marketing or non-essential storage/access technologies: these should be used only if implemented and, where required, after valid consent. The site currently should not be represented as running analytics or marketing tools unless these have been configured.

Where we rely on legitimate interests, those interests are ordinary business administration, responding to professional enquiries, maintaining service security and establishing or defending legal claims. We assess whether those interests are overridden by your rights and expectations.

4. Contact form and communication channels

The contact form is processed in your browser and opens a prefilled message in your device’s default email application addressed to GENETRIX SYSTEMS LTD. The website itself does not transmit or store the form contents. Your message is sent only if you choose to send it from your email application; your email provider will then process it under its own terms and privacy notice. You can also contact the company directly at the email address or telephone number published on this website.

5. Cookies, fonts, images and other external resources

The website uses typefaces served by Google Fonts and photographs served by Unsplash. When a browser requests these resources, Google or Unsplash and the website host may receive technical connection data such as an IP address, browser details and request information. These providers process such data under their own privacy information and terms.

No analytics, advertising pixels or optional tracking cookies should be assumed merely because they are common on business websites. The site owner must check the final source, hosting platform and any added integrations. If non-essential cookies or similar technologies are introduced, provide appropriate prior information and consent controls where required, and explain how preferences can be changed. Browser settings may also allow some storage to be blocked, though this can affect site functionality.

6. Who may receive information?

Information may be available to personnel authorised by GENETRIX SYSTEMS LTD and to service providers acting on documented instructions, where necessary. Depending on the deployed configuration, these may include the website hosting, content-delivery, security, email or enquiry-form providers. Professional advisers, auditors, regulators, courts or law-enforcement authorities may receive information where a lawful basis applies. The company does not sell personal information.

The website host and content-delivery providers may process technical information to serve and secure the pages. The contact form does not use a separate form-processing provider.

7. International transfers

Some service providers may process information outside the country where you are located or outside the European Economic Area. Where data-protection law requires safeguards for an international transfer, the company should use an applicable legal transfer mechanism and provide information about it on request. Confirm each provider’s processing locations and safeguards before relying on this statement.

8. How long information is kept

Information is kept only for as long as needed for the purposes described above, taking account of the nature of the enquiry, whether a business relationship follows, legal record-keeping duties, security needs and limitation periods. Enquiry correspondence is retained only for as long as reasonably necessary to respond, manage the resulting business relationship, meet applicable record-keeping duties, and establish or defend legal claims. Technical security logs are retained according to the hosting provider’s applicable operational and security retention settings.

9. Security

GENETRIX SYSTEMS LTD should apply technical and organisational measures appropriate to the information and risks, and limit access to people who need it. No internet transmission or storage system can be guaranteed to be completely secure. If you believe you have sent sensitive information to the wrong channel, contact the company using the verified privacy contact.

10. Your data-protection rights

Where the GDPR or another applicable law applies, you may have the right to request access to your information, correction of inaccurate data, erasure, restriction of processing, data portability, or to object to processing based on legitimate interests. If processing relies on consent, you may withdraw it; withdrawal does not affect processing that was lawful before withdrawal. These rights are subject to legal conditions and exceptions.

To make a request, contact genetrix.systems.office@gmail.com and describe what you need. We may ask for reasonable information to verify your identity. You may also complain to a competent data-protection supervisory authority, including the authority in your habitual residence, place of work or the place of an alleged infringement where the law permits.

11. Children and automated decisions

This business website is directed at professional and business audiences and is not designed to solicit information from children. It does not intentionally make decisions about visitors solely by automated means that produce legal or similarly significant effects. Update this section if the audience or website functionality changes.

12. Changes and contact

We may update this notice when the website, providers or processing practices change. The current version should be published on this page with its effective date. Questions or requests should be sent to genetrix.systems.office@gmail.com or by post to Sofia City, Hipodruma Residential Complex, bl. 105, ent. A, fl. 2, ap. 5. You may also call +359 884 583 784.